Frequently Asked Questions
The following list of frequently asked questions is intended to answer the most common inquiries we receive from our clients. If for some reason you don’t find the answer to a question your looking for, please feel free to contact us via chat, by filling out the form below, via telephone or through or social media channels.
Payment
Are your prices in USD?
Yes, all prices are in USD.
Can I pay with Bitcoin and other cryptocurrencies?
Yes. Fly Cozumel gladly accepts Bitcoin and Ethereum as payment for your flight and tours. If you would need an invoice for your payment, then we recommend not to pay with a cryptocurrency as at this moment there is no legal way to invoice you in cryptocurrency in Mexico.
Reservation
What is the refund and cancellation policy?
If you cancel your flight and do want a full refund, please e-mail us at the latest 48 hours prior to departure. Last minute cancellations (cancellations within 48 hours before departure) and no-shows will result in full payment unless you can provide a valid reason (ship does not dock, family circumstances, medical excuse, etc.).
How do I reserve my trip?
An advance payment is required, unless we agree differently. Then we will send you a confirmation with all details for your tour.
What dates are your excursions availale?
All our tours operate 365 days a year and, depending on the trip, we have various departure times possible.
How many passengers does the plane accomodate?
We can easily accommodate up to thirteen passengers. However, if there are more people in your party, please send us an e-mail at bookit@FlyCozumel.com and we will propose a solution.
Can we wait to book until we arrive in Cozumel?
We recommend you book your tour to fly with us as soon as possible since we can fill up quickly. We definitely do not want you to miss out on a bucket list experience!
Do you have a pregnancy policy?
We require that a pregnant woman in her 3rd (last) trimester have a doctor’s note signed within 72 hours of departure.
Preparation
What tours do you recommend for kids?
All tours are suitable for kids. When your kids are a bit adventurous, they might even like a discovery flight they’ll have the time of their life!
What languages do you speak?
We speak Spanish and English. Guides in Chichen Itza and Tulum also available at request in French, German, Italian, Mandarin, Portuguese and Russian.
What do I need to bring?
Don’t forget your camera!. Bringing your passport is not necessary, though we would recommend to bring a copy/picture on your camera/phone. For our tours to Tulum, Chichén Itzá and Holbox, we also recommend to bring a hat, sunscreen, swimming suit and a towel.
Can I fly with you after scuba diving?
When your dives are non deco dives, we recommend 12 hours no flying after your surface. For (repetitive) deco dives we recommend no flying for 24 hours.
Chichén Itzá
Chichén Itzá or Tulum?
That depends on your personal preference. If you have to choose one or the other, then perhaps it would be wise to consider how important it is for you to learn about the culture. While both archaeological sites provide fascinating backgrounds into the history of the ancient Maya, Chichen Itza offers up a more complete vision of Mayan civilization. Tulum, for its part, has stunning views of the Caribbean Sea.
What temples will we visit?
Your Chichen Itza tour will be led by our talented and humorous guide, Mr. Tortuga, who will explain the fascinating history of the Temple of the Warriors, the Kukulcan Pyramid, the Observatory, and the Mayan Ball Court, among others.
Where is Chichen Itza?
Chichen Itza is located on the mainland of the Yucatan Peninsula, about halfway between the towns of Valladolid and Merida. The trip to the Mayan ruins of Chichen Itza from Cozumel takes over three hours by ferry and bus or just 45 minutes by plane.
How long does it take to get to Chichén Itzá from Cozumel?
By plane with Fly Cozumel, just 35 minutes. If you decide to go by ferry and land, plan about 3.5 hours just to get there.
What should I bring on a Chichén Itzá tour?
Wear comfortable clothes, shoes you feel comfortable walking around in, and a hat. Make sure to bring sunscreen and camera as well. Other than that, maybe some additional cash if you wish to purchase some souvenirs or deem Mr. Tortuga and the Fly Cozumel crew worthy of your monetary gratitude.
What is the history of Chichen Itza?
Contrary to popular lore, Chichen Itza was not built by extraterrestrial beings from outer space and, no, there’s no Nazi gold buried here either. The history of Chichen Itza dates back to back to at least 600 A.D. and was one of the most important Mayan cities ever built.
How tall is the Kukulkan pyramid?
Kukulkan is the tallest pyramid at Chichen Itza, reaching up 30 meters in height or about the length of a football field. However, it is not the highest pyramid in the Yucatan Peninsula. That distinction belongs to the Nohoch Mul pyramid at Coba.
Can I climb the pyramids?
No, no, and no. It is no longer possible to climb the Mayan ruins at Chichen Itza. This is as much for the personal safety of the guests to this UNESCO World Heritage Site as it is for the preservation of these ancient constructions.
Can I visit Chichen Itza if I come with a cruise ship?
Yes! While we wouldn’t recommend you torture yourself or risk not making it back to the cruise ship on time, our Cozumel Chichen Itza tour will make sure you get to the Mayan ruins early and are back long before your ship departs our beloved island.
Weather
Do we get a refund in case of bad weather?
Should your flight be delayed or canceled due to weather, we will make every effort to reschedule. In the event that rescheduling is not possible, you will receive a full refund.
