Quick rules
An ID is required for boarding
Carry always with your official ID, if you're a foreigner you must show your passport in order to board.
Meet us at the airport 30 minutes before your flight
Please meet us at the airport 30 minutes before your flight, but not later than 15 minutes prior departure time. Arriving within 15 minutes before departure might be seen as a no show and might lead to canceling your flight without a refund.
Useful Travel Information
Pet Friendly
At Fly Cozumel we are Pet-Friendly airline. Read about our guidelines and limitations.
Tri Bike Transportation
Fly from Cancun to Cozumel with your bike and avoid hassle and stress traveling by bus and ferry.
Luggage
Learn about Fly Cozumel luggage policies and special items transportation.
Connection Flight at Cancun Airport
Have a connection flight with Fly Cozumel? Learn how to reach the FBO terminal
Luggage Sizes
Personal Item
Hand Luggage
Checked Luggage
Cancellation Policy
1. You receive a full refund of your payment when:
- we cancel due to weather conditions;
- or the cruise don’t dock;
- or when the client cancels by email at least 12 hours before departure.
2. Cancellations made with less than 12 hours, as well as no-shows, will require full payment of the reserved excursion.
3. The rescheduling of your trip can be done at least 12 hours before the scheduled flight, depending on our availability.
4. Rescheduling within 12 hours before the flight is not accepted and a cancellation is considered within 12 hours, therefore full payment of the booked excursion is required.
5. Reducing the number of people within 12 hours before the flight does not reduce the costs of your trip, since it is considered a partial cancellation within 12 hours.
